About Us
G&S Brokerage, a Stamford-based recruiting agency, is proud to connect talented professionals with exciting career opportunities. We are currently recruiting for the role of Senior Customer Success Account Manager (CSAM) on behalf of a premier client. This is a unique opportunity to lead impactful customer success strategies, drive digital transformation, and help organizations unlock the full potential of cloud solutions.

About the Role
As a Senior Customer Success Account Manager, you will be a strategic partner to customers, overseeing delivery and execution of success contracts, and orchestrating programs that enable transformational outcomes. You’ll leverage your leadership, technical expertise, and customer management skills to align technology solutions with business goals.

Key Responsibilities

• Build and maintain strong relationships with customers, internal teams, and external stakeholders to drive alignment and business value.
• Partner with customers to create tailored success plans and achieve transformational outcomes through cloud adoption.
• Lead cross-functional teams to deliver results, resolve blockers, and optimize the customer experience.
• Engage in strategic planning, delivery program reviews, and customer-facing program management to ensure operational health and success.
• Proactively identify growth opportunities, optimize technology usage, and drive solution adoption.

Qualifications
Required:

• Bachelor’s degree in Business, Computer Science, or related field.
• 4+ years of experience in customer success, consulting, solution delivery, or portfolio management.
• Proficiency with cloud platforms (e.g., Azure, M365, Dynamics) or equivalent certifications.

Preferred:

• Advanced degree and 10+ years of relevant experience.
• Certifications in ITIL, PMI, or Prosci.
• Strong understanding of cloud technologies, project management, and service management best practices.